q008 Privacy Policy

q008 ("we", "our", "platform") places the highest importance on your privacy. This privacy policy explains what information we collect when you use q008's website, app, or services, how we use it, who we share it with, and what your rights are. By using our platform, you are considered to have given your consent to the terms set out in this policy. This policy should be read together with our Terms and Conditions.

We are committed to ensuring a safe and transparent digital experience for users in Bangladesh. Protecting your information is our responsibility, and we always use SSL encryption and modern security technology to safeguard your data.

For the purpose of account registration and service delivery on q008, we may collect the following types of information:

1.1 Personal Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (when KYC verification is required)
• Current and permanent address

1.2 Financial Information

• Mobile banking account details — bKash, Nagad, Rocket, Upay (for transaction processing only)
• Deposit and withdrawal history
• Balance and bonus records

1.3 Technical Information

• IP address and device type
• Browser version and operating system
• Login time, session information, and cookie data
• Navigation history and click patterns on the platform

1.4 Communication Information

• Records of your communication with us via live chat and email
• Details of complaints, suggestions, and support requests

We collect your information through the following methods:

2.1 Direct Collection

You provide information directly when filling out the account registration form, when making a deposit or withdrawal request, and when contacting our customer support team. We receive this information directly from you.

2.2 Automatic Collection

When you visit our website or application, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes IP address, browser information, and usage patterns.

2.3 Collection from Third Parties

For identity verification and fraud prevention, we may sometimes receive information from trusted third-party service providers. This information is used for security purposes only.

q008 uses your information only for lawful and specific purposes. The main purposes for which we use your information are as follows:

3.1 Account Management and Service Delivery

We use your information to create and manage your account, verify logins, process deposits and withdrawals, provide bonuses, and ensure overall service delivery.

3.2 Identity Verification and Security

Information is used to complete the KYC process, confirm eligible age (21+ verification), prevent fraud and illegal activity, and maintain account security.

3.3 Customer Support and Communication

We use your contact information to respond to your complaints and questions, send transaction notifications, and communicate important service updates.

3.4 Legal Compliance

Information is retained to ensure compliance with applicable laws and regulations, follow regulatory authority directives, and handle legal claims or disputes.

3.5 Service Improvement

Aggregated and anonymised information may be used to analyse platform performance, improve the user experience, and develop new features and services.

q008 does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services. These partners receive only the minimum information necessary to provide their designated services and are bound by strict confidentiality agreements.

4.2 Legal Authorities

We may be required to disclose necessary information in response to a court order, legal process, or a valid request from a government authority.

4.3 Business Changes

If there is any change in the ownership, merger, or acquisition of q008, your information may be transferred to the new entity. In such cases, we will notify you in advance and this privacy policy will remain in effect.

4.4 Security and Protection

Information necessary for investigating and preventing fraud, cyberattacks, or other security threats may be shared with the relevant authorities.

We use cookies and similar technologies on our website. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the website — such as maintaining login sessions, security verification, and account access. Without them, the platform will not work properly.

5.2 Analytical Cookies

These cookies help us understand how users are using the site, which pages are visited most, and where there is room for improvement. They collect information in a fully anonymous manner.

5.3 Cookie Controls

You can accept or decline cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the website.

q008 has put in place various technical and organisational measures to protect your personal information:

• SSL Encryption: Our website and application are fully protected by SSL/TLS encryption, which keeps all data exchanged between you and our servers secure.
• Data Encryption: Stored personal and financial information is kept in encrypted form.
• Access Controls: Only authorised staff may access your information, and only to the extent needed for their specific role.
• Regular Security Reviews: We regularly assess and test the security of our systems.
• Two-Step Verification: Two-step verification is used to provide an additional layer of protection for your account.
• Data Minimisation: We collect only the minimum information necessary to deliver our services.

While we take the highest security measures, no transmission of information over the internet is entirely risk-free. We also ask that you keep your password confidential and log out after using an unfamiliar device.

How long q008 retains your personal information depends on the type of information and the purpose for which it is used:

• Account Information: Retained for as long as the account is active and, after account closure, in accordance with applicable legal retention periods.
• Financial Transaction Records: Retained for the long term for legal compliance purposes.
• Customer Support Records: Retained for dispute resolution and service quality improvement.
• Technical Logs: Retained for a short period for security purposes, then deleted.

When information is no longer needed or the legal requirement has ended, we securely delete or anonymise it.

As a user of q008, you have the following rights:

8.1 Right to Access Information

You have the right to know what information we hold about you. Through a written request, you can obtain a copy of your information.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or via customer support.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete if there are legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, particularly for marketing or analytical purposes.

8.5 Data Portability

You have the right to receive your information in a structured and commonly used format so that you can use it elsewhere.

To exercise these rights, contact us via live chat or email. We will respond to your request within 30 business days.

q008 is for persons aged 21 and above only. We never knowingly collect information from minors. Age verification is mandatory at the time of registration. If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the information.

Parents or legal guardians who suspect that a minor has created an account without their knowledge are asked to contact us immediately.

Our servers and service infrastructure may be located in various countries. Your information may be transferred to or stored in countries that may not have the same level of data protection laws as your own country.

However, we ensure that regardless of where information is processed, the protection standards described in this privacy policy are always maintained. We ensure this through appropriate contractual arrangements.

q008 may update this privacy policy from time to time. Amendments may be made to this policy as a result of changes to services, legal requirements, or business operations.

For any significant changes, we will send a notification to your registered email address and will clearly announce it on the website. Continued use of our services after the changes will indicate that you have given your consent to the new policy.

You can tell when the policy was last changed by checking the "Last Updated" date at the top of the page.

Our platform may sometimes contain links to external websites (such as payment gateways). These external sites have their own privacy policies and we are not responsible for their practices or information collection. We recommend that you read their privacy policies before visiting these sites.

Your gaming behaviour and transaction information may also be used for responsible gaming purposes. If our system detects concerning gaming patterns, we may contact you for your protection or suggest taking a temporary break.

This use of information is done entirely for your wellbeing and is never shared with third parties.